Return Policy 

   1. **Warranty Periods**  

Batteries and accessories have different warranty periods. If your product fails due to a manufacturing defect, we will provide repair or replacement services. When initiating a return request, our team will contact you within 24 business hours to determine liability and assist with processing.  

 

    2. **Return Process**  

To minimize delays, please follow our return procedure:  - All returns must be authorized through our After-Sales Center.  - Submit a **Return Merchandise Authorization (RMA)** form including your order number, product name, and reason for return. Returns without an RMA will not be accepted.  - For battery returns, we will provide a shipping label.  

 

    3. **Response & Processing**

**Response Timeline**: Our team will respond to your request within **24 business hours**, providing a prepaid shipping label and return address.

 **Shipping Arrangements**: If your return does not qualify for free shipping, please arrange return logistics at your own cost (we will provide the return address). Please provide tracking information and proof of shipment.

**Refund/Replacement**: Upon receipt of the returned item, we will process your replacement or refund within **3 business days** and notify you accordingly.  

 

   4. **Refund Time frames by Payment Method**

**Credit Card**: 3–10 business days  -

**Bank Transfer (including TT)**: 1–7 business days  - 

**PayPal/Wallet Refunds (Store Credit)**: 24 business hours -